PiBX IP Telephone System Keypad Operations
- OTR is One Touch Record it will record from the point you request it to the end of the call.
- OTRR is One Touch Retrospective Record. It will record the whole call wherever you action it. OTRR is a chargeable add-on as part of PiBX’s advanced call-recording package. It works by recording everything and then throwing it away if record wasn’t pressed.
Transfers
| TRANSFERS, PARKING & GROUP PICKUP | ||||
| Key | data | function | Availability/Terminal Type | Comment |
| # | extension | Blind Transfer | internal (does not work with Mitel 52xx range, use “Transfer” key instead) | Immediately transfer a call – use ONLY with analogue phones – usually turned off |
| *1 | none | One Touch Record | internal | Activates call recording. This is an in-band request. Actual key sequence may vary – refer to site administrator |
| *2# | extension | Attended Transfer | internal | Dial callee then transfer – use ONLY with analogue phones – usually turned off |
| Transfer Key | extension | Transfer | All SIP phones | Either blind or attended depending upon the phone type |
| Transfer + *5 | none | Call Park | internal | Parks the call into the first free park – usually used with BLF parks |
| *8 | none | Call Pickup | internal | Pick up ringing call on same group |
| *8 | extension | Directed Call Pickup | internal | Pick up specific ringing call – usually used with BLF and Visual Call Pickup on Snom or Aastra |
| Hold | none | Hold | All VoIP endpoints with hold feature | Hold call and play MOH |
| Message Light/Mail Icon | none | Pick up voicemail | All VoIP endpoints with MWI feature | Connect to Voicemail |
| *12*(nnnn) | extension | Temporarily Set Extension to Operator | master user | Useful in small office environments during operator rest/break periods. SYSOP OFF if no (nnnn) is pressed. |
| 901 – 903 | none | Conference Rooms | internal | |
| 550 | none | Broadcast directly to all handsets and paging devices | internal | Check with your administrator to see if this feature is activated |
| 700 – 702 | none | Parked call pickup | internal | |
| * extension | none | dial or transfer to an extension’s Voicemail | internal | Useful to transfer a call direct to an extension’s voicemail box. |
| ** extension | none | dial or transfer to an extension’s mini-queue | internal | “Camp-on miniqueue” needs to be turned on in Globals. |
Do Not Disturb (DND)
| Key | data | function | Availability/Terminal Type | Comment |
| *18* or *188 | none | DND Activation | internal | |
| *19* or *198 | none | DND De-Activation | internal | |
| *20* | none | DND Toggle | internal | sets feature on/off |
Diversion
| Key | data | function | Availability/Terminal Type | Comment |
| *21*(nnnn) | none or extension | Call Forward Immediate Toggle | internal | Use with no extension to turn off |
| *22*(nnnn) | none or extension | Call Forward on Busy Signal Toggle | internal | Use with no extension to turn off |
| *23* | none | Clear All Call Forward Instructions | internal | clear all call forward instructions |
| *27*(nnnn) | extension | Follow Me | internal | Direct a remote extension’s calls to the local station – requests your vmail passwd |
Day/Night Mode Override
| Key | data | function | Availability/Terminal Type | Comment |
| *30* | none | Set Master Timers to Automatic (default) | master user – requires password | Incoming calls will be checked against time of day |
| *31* | none | Set Master Timers to global “CLOSED” | master user – requires password | Incoming calls will be routed to closed handler |
| *32* | none | Set Master Timers to global “OPEN” | master user – requires password | Incoming calls will be routed to open handler |
Voicemail
| Key | data | function | Availability/Terminal Type | Comment |
| *50* | password | Local Voicemail | internal | connect to voicemail from own station |
| *51* | extension/password | Remote Voicemail | internal/external | Connect to voicemail from another station |
Miscellaneous
| Key | data | function | Availability/Terminal Type | Comment |
| *24*(nnnn) | password | Wakeup Call | Internal | If no extension specified, wakeup call is set for current caller and no password is required. If an extension is specified, the auto-attendant will request the system password (SYSPASS) |
| *26*(nn) | none or ring delay | Set ring delay | internal | if no ring delay is specified the ring will not timeout |
| *40*(nnnn) | none, alias or extension | Page | internal | Use with no extension to page all phones |
| *52* | none | Echo test | internal/external | |
| *55* | none | Time and date | internal | |
| *56* | none | Check my extension number | internal | |
| *57* | none | Directory Service | internal | Enter the first 3 letters of your parties name using the touch tone keypad of the phone to get the directory listing read out. |
| 970 | none | Music on Hold Test | internal | Play music on hold |
System Greetings
| Key | data | function | Availability/Terminal Type | Comment |
| *60*(nnnn) | 4-digit greeting number | Record a system greeting | internal | Record a system greeting |
| *61*(nnnn) | 4-digit greeting number | Listen to a system greeting | internal |
Agents, Queues and Supervision
| Key | data | function | Availability/Terminal Type | Comment |
| *63* | Agent Number | Agent Pause | internal | |
| *64* | Agent Number | Agent UnPause | internal | |
| *65* | Agent Number/Password | Log on as an agent | internal | |
| *66* | Agent Number/Password followed by # | Log off as an agent | internal | |
| *67* | extension | ChanSpy Whisper Function | master user – requires password | Allows a supervisor to anonymously listen and “whisper” to an extension |
| *68* | extension | ChanSpy Function | master user – requires password | Allows a supervisor to anonymously listen to an extension |
NANP Vertical Service Code Compatibility
| Key | data | function | Availability/Terminal Type | Comment |
| *60 | none | Date/Time | internal | |
| *65 | none | Say extension number | internal | |
| *72(nnnn) | extension | Call Forward Immediate | internal | |
| *73 | none | Cancel Call Forward Immediate | internal | |
| *77(nnnn) | 4-digit greeting number | Record a system greeting | internal | |
| *78 | none | Do Not Disturb | internal | |
| *79 | none | Cancel Do Not Disturb | internal | |
| *90(nnnn) | extension | Call Forward Busy | internal | |
| *91 | none | Cancel Call Forward Busy | internal | |
| *97 | password | Local Voicemail | internal | connect to voicemail from own station |
| *98 | extension/password | Remote Voicemail | internal/external | Connect to voicemail from another station |